||0 of 0 people found the following review helpful.| Food for Thought|By E. Parker|Wood did a general good job of getting his point across about a consumption gap around technology and thought behind solving it. Not all of his concepts are ground breaking as they can be seen as variations of past theory. For example, marginal utility in economics could be seen as a long standing theory behind what Wood presents at the consumpt|About the Author|J. B. Wood is president and CEO of the Technology Services Industry Association (TSIA). Wood is a co-founder, along with IBM and Oracle, of the Service Research & Innovation Institute (SRII). He is a frequent speaker at key industry events and
Most customers struggle to keep up, and usually settle for far less value than they could (and should) get from their technology purchases. Unfortunately, most tech companies today lack an effective plan for driving customer success. A new business model for the tech industry is needed, one that requires radically different thinking about the future of services, sales, R&D priorities, and how companies create shareholder value. This new way of doing business views the u...
[PDF.wt06] Complexity Avalanche: Overcoming the Threat to Technology Adoption Rating: 3.91 (516 Votes)
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