||0 of 0 people found the following review helpful.| Useful intro to value stream mapping away from the factory floor|By Johanne Greenwood|I found this very useful when preparing to do value stream mapping in a services environment. It would be beneficial to have more examples from a variety of industries - healthcare, IT, etc.|0 of 0 people found the following review helpful.| but the VSM sucks becau||"...a strategic lean tool that connects the value stream management of manufacturing processes to the rest of the enterprise!" -- Ron Fardell, Director of Lean, Textron, Inc.
"...it deserves a spot next to Learning to See." -- Peter Ward,
"Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research"
Most lean initiatives conducted by manufacturers are focused mostly on shop-floor activities — mapping the value stream of raw material to the shop-floor customer. Much of the untapped potential for productivity improvements lies, however, in non-production areas — where the value stream is administrative (i.e., "order to cash"). These "office" value streams directly supp...
[PDF.xv53] The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes Rating: 3.77 (775 Votes)
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