Lean is about VALUE ... the creation, delivery and retention of value.
In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as ‘value’, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants.
...
[PDF.gp04] LEAN SERVICE: A Practical Guide for SME Owner / Managers Rating: 4.84 (691 Votes)
LEAN SERVICE: A Practical Richard Keegan, Eddie O'Kelly epub LEAN SERVICE: A Practical Richard Keegan, Eddie O'Kelly pdf LEAN SERVICE: A Practical Richard Keegan, Eddie O'Kelly pdf download LEAN SERVICE: A Practical Richard Keegan, Eddie O'Kelly audiobook LEAN SERVICE: A Practical Richard Keegan, Eddie O'Kelly textbooks LEAN SERVICE: A Practical Richard Keegan, Eddie O'Kelly Free
You easily download any file type for your device.LEAN SERVICE: A Practical Guide for SME Owner / Managers | Richard Keegan, Eddie O'Kelly. A good, fresh read, highly recommended.